Wellbeing OS gives therapists a dashboard to track client progress between sessions. The existing interface was data-dense and clinical in a way that didn't match the emotional weight of the content. I redesigned it to feel calmer without losing any of the information therapists relied on.
Wellbeing OS
Product Designer
12 weeks
Web · iOS
2024
The dashboard worked, technically. Every metric a therapist might want was there — mood logs, session notes, medication reminders, risk flags — all visible at once, in a dense grid of cards that looked like a hospital monitoring system.
In interviews, therapists described feeling 'on alert' before sessions, scanning for red flags rather than reading the fuller picture. The brief wasn't to remove information — it was to change what came first.
Each client's page now leads with a single, human-readable summary — written in plain language, not metrics — with the detailed data one click away. Risk flags are still immediate, but they no longer compete visually with routine check-ins.
Sharp reds and ambers, originally used for any flagged item regardless of severity, were replaced with a softer three-step scale, reserving high-contrast color for the small number of cases that genuinely need it.
Given the user base, I worked through every screen for contrast, focus order, and screen-reader labeling from the first draft — including testing with a therapist who uses a screen reader, who caught several issues automated tools missed entirely.
The redesigned dashboard launched to the existing therapist base with an opt-in period before becoming the default. Feedback was the most positive the product team had received for any release — several therapists specifically mentioned feeling less anxious opening the app before a session, which had been the underlying goal all along.